Privacy Policy

Effective date: March 23, 2026

ZipWash Services LLC ("ZipWash," "we," "us," or "our") provides laundry pickup and delivery services in Brooklyn, New York. This Privacy Policy explains what we collect, how we use it, and what choices you have.

1. Information We Collect

We collect information you provide directly when you schedule service, join the waitlist, contact us, or submit a partnership inquiry.

• Name, email address, phone number, and service address.
• Scheduling details, laundry preferences, and delivery notes.
• ZIP code and other service availability signals.
• Payment-related details handled through third-party payment providers.

2. How We Use Information

• To schedule, fulfill, and support your laundry orders.
• To communicate about pickups, delivery windows, order issues, and service updates.
• To improve operations, staffing, routing, and neighborhood expansion planning.
• To respond to inbound support and partnership requests.

3. How We Share Information

We only share information as needed to operate the service.

• With local laundromat and delivery partners that help fulfill orders.
• With payment processors that securely handle checkout.
• With service providers supporting infrastructure, analytics, hosting, or communications.
• When required by law or to protect people, property, or our rights.

4. Data Security

We use reasonable administrative, technical, and organizational safeguards, but no system is perfectly secure. You should avoid sharing unnecessary sensitive data in open text fields.

5. Your Choices

• Ask to access, update, or delete personal information we hold about you.
• Opt out of non-essential communications.
• Contact us with privacy concerns at support@zipwash.co.

6. SMS/Text Messaging

By providing your phone number and scheduling a pickup through ZipWash, you expressly consent to receive transactional and informational SMS/text messages from ZipWash related to your orders and account. These messages may include:

• Order confirmations and pickup/delivery scheduling
• Real-time status updates (pickup confirmed, washing in progress, out for delivery, delivered)
• Driver ETA notifications
• Invoice and payment notifications
• Customer support communications

Message frequency: Varies based on order activity, typically 3–6 messages per order.

Opt-out: Reply STOP to any message to unsubscribe. You will receive one final confirmation. Opting out may affect our ability to provide real-time order updates.

Help: Reply HELP to any message or email support@zipwash.co.

Costs: Message and data rates may apply depending on your mobile carrier and plan. ZipWash does not charge for SMS messages.

Carriers: Supported on all major U.S. carriers including AT&T, T-Mobile, Verizon, and others.

We do not share your phone number or SMS opt-in data with third parties for marketing purposes. Your phone number is used solely to provide ZipWash services and communications as described in this policy.

7. Children

ZipWash is not directed to children under 18, and we do not knowingly collect personal information from children.

8. Changes To This Policy

We may update this policy from time to time. If we do, we will revise the effective date shown above.